CommuneX, operating under its legal name FRESHBASKET SUPERMARTS ("CommuneX," "we," "us," or "our"), is committed to provide you the following services in accordance with the terms and conditions set out hereunder.
1. Introduction
- Fresh@ – Your Society's Supermarket
- Strala – Your Society's Salon
- Ride Auto Spa – Car Cleaning Reimagined
- WashX – Laundry, Simplified
By accessing or using our Services, you agree to be bound by this Agreement.
2. Acceptance of Terms
By using our Services, you acknowledge that you have read, understood, and agree to be bound by:
- This Terms of Service Agreement
- Our Privacy Policy
- Our Refund & Cancellation Policy
- Our Delivery & Shipment Policy
If you do not agree with these terms, you must discontinue use of the Services.
3. Eligibility and Use
- You must be at least 18 years of age to use the Services.
- If you are a minor under applicable law, you confirm that you have obtained parental or guardian consent.
- You may only use the Services in compliance with applicable laws and community regulations.
4. Account Registration and Responsibilities
- Some Services require account registration through our app or website.
- You must provide accurate, complete, and updated information during registration.
- You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
- Notify us immediately if you suspect unauthorized access to your account.
5. Scope of Services
CommuneX operates as a one-stop shop for gated community essentials, with organized, tech-enabled operations. Our core offerings include:
Fresh@ – Your Society's Supermarket
- Ultra-fast delivery (typically under 10 minutes in supported areas)
- No surge pricing or hidden charges
- No gate approval hassle for residents
- Ability to shop in person or order to your home
- Wide range of groceries, essentials, and household items
Strala – Your Society's Salon
- Full-service grooming: haircuts, styling, spa, beard trims, nail services, and more
- Trained professionals with premium equipment
- App-based booking and real-time slot optimization
- Loyalty points redeemable across the CommuneX ecosystem
- Competitive pricing with value packs and monthly plans
Ride Auto Spa – Car Cleaning Reimagined
- On-spot service at your dedicated parking slot — no movement of vehicle required
- Eco-conscious water-saving cleaning process
- Flexible plans (monthly, alternate-day, or on-demand)
- Time-slot based cleaning from 4 AM to 12 PM (up to 4 PM for interiors)
- App-enabled booking, service tracking, and transparent pricing
WashX – Laundry, Simplified
- Washing, drying, ironing, and dry-cleaning with quality checks
- Doorstep pick-up, order tracking, and timely delivery
- On-site processing where possible for faster turnaround
- Trained staff ensuring hygiene and service standards
- Affordable plans and bundled offers
Note: Availability of services may vary based on your community agreements, local regulations, and operational capacity.
6. Permitted and Prohibited Activities
You agree not to:
- Use the Services for unlawful, fraudulent, or malicious activities.
- Resell or commercially exploit our Services without written consent.
- Interfere with the functioning of our platform, servers, or networks.
- Misuse community-specific features for spam or harassment.
7. Payments and Pricing
- All prices are displayed in INR and inclusive/exclusive of taxes as indicated.
- Prices may vary based on service type, subscription plans, and operational costs.
- Payments must be made through approved payment channels integrated into our platform.
8. Intellectual Property
- All trademarks, logos, designs, and service content are owned or licensed by CommuneX.
- You may not copy, modify, distribute, or commercially exploit our intellectual property and content without our written permission.
9. User Content and Feedback
- Any ideas, feedback, or suggestions submitted to CommuneX will be considered non-confidential.
- We may use such inputs without obligation to compensate you.
10. Indemnification
You agree to indemnify, defend, and hold harmless CommuneX, its affiliates, and their respective agents, advisors and employees against any claims, damages, liabilities, or expenses arising from:
- Your use of the Services
- Your breach of this Agreement
- Your violation of any applicable law or third-party rights
11. Limitation of Liability
To the fullest extent permitted by law, CommuneX will not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of profits, data, or service availability
- Delays or disruptions due to factors beyond our reasonable control, including natural disasters, strikes, or third-party failures
12. Privacy
Your use of the Services is subject to our Privacy Policy, which explains how we collect, process, and protect your personal information.
13. Modifications to the Agreement
We may update this Agreement from time to time. Any material changes will be communicated through our platform or via email. Continued use after changes constitutes acceptance of the revised Agreement.
14. Termination
We may suspend or terminate your account or access to the Services without prior notice if:
- You violate these Terms
- You engage in fraudulent or illegal activity
- Operational or security concerns require it
15. Governing Law and Jurisdiction
This Agreement is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Ranga Reddy District, Telangana.
16. Miscellaneous
- If any provision of this Agreement is deemed unenforceable, the remaining terms will remain in effect.
- Our failure to enforce any term does not constitute a waiver of our rights.
- This Agreement constitutes the entire agreement between you and CommuneX regarding the Services.